Policies That Support Timely and Stress-Free Visits
Our goal at 5280 Veterinary Care is to create a positive experience for both our animal patients and human clients. We know that your time is important to you, so we want to do our part in managing our practice to effectively reduce wait times and keep appointments punctual, while also being able to accommodate the greatest amount of clients. This is why we have certain hospital procedures in place, to better serve your pets with client-focused and stress-free visits.
Late Arrival / Cancellation / No-Show Policy
Late Arrival Policy
If you show up to your appointment 10 or more minutes late, you will be required to reschedule the appointment and incur the cancelation fee of $30. This is due to the appointment slot being 30 minutes and not being able to provide the standard of care we strive to provide.
Cancellation Policy
If you need to cancel an appointment, please contact us no later than 24 hours before your appointment. You can call, text or email us in the event you need to cancel or reschedule. 720-789-7000 or welcome@5280vet.com Please be sure to include your information, your pet’s information and the appointment details. If you do cancel within the 24 hours before you will incur a cancelation fee of $30.
No-Show Policy
If you no-show for an appointment (do not show for scheduled appointment with no notice) you will be charged the no show fee of $50. If you no-show for more than 3 appointment you will be subject to pay the exam fee in advance at the time of booking.
Appointment Policy
We coordinate pre-scheduled appointments for our day-to-day operations, including wellness exams.
Of course, despite our best intentions, not everything can be scheduled - like emergency cases. Please understand that emergencies are unpredictable and may require our doctors’ immediate attention, in which case we ask for your understanding. We would offer your pet the same vital and timely care, if ever needed.
In the event of an emergency during our hours, please give us a call as you make your way to us. This will help us prepare to provide the best care possible. We’ll promptly assess and treat your pet with the utmost care and compassion. If the situation requires, we will guide you to a specialized emergency facility to ensure your pet receives the necessary attention. When we’re closed, please visit the nearest emergency vet. Your pet’s health is our top priority, and we’re here to support you every step of the way.
Arrival Policy
We request that when pets are brought into their appointments, they are properly restrained. This can either be with a leash or harness or with a crate. Despite how well-behaved an individual pet may be, it is in the best interest of all parties involved for them to be under control at all times.
If you suspect your pet may have an infectious disease like kennel cough or parvovirus, please let us know in advance when scheduling your appointment. This way we can make special arrangements to protect our other clients from contracting the malady.
Please arrive as close to your scheduled appointment time as possible. Since we schedule the majority of our appointments in advance, we may need to reschedule your appointment if you arrive more than 10 minutes past your scheduled time.
Payment Policy
In order for us to provide top-of-the-line care for our patients in our technologically advanced facility, we must insist that all payments are made in full at the time of your pet’s appointment.
We are happy to assist you with budgeting by providing costs estimates prior to the appointment.
For payment, we can accept cash, Visa, Mastercard, American Express, Discover, and CareCredit®.
Referrals
Our staff is experienced and equipped to handle a wide variety of veterinary areas. However, if your pet does need the help of a specialist, we will provide you with an excellent referral to another trusted team. Following treatment with the referred specialist, your pet’s care will always continue here at 5280 Veterinary Care.
Prescription Refills
Our facility is fully stocked with a large variety of prescription medication refills and prescription diets. To pick up a prescription refill for your pet, please call us. Please allow up to 72 hours notice for refills.
Prescription Diets
Some pet’s treatment plans call for specialized diets. Our doctors are here to make recommendations as well as prescribe a wide range of food for a variety of health concerns.
